Inside Airbnb's 'Black Box' Safety Team: Company Spends Millions

When things go horribly wrong during a stay, the company’s secretive safety team jumps in to soothe guests and hosts, help families—and prevent PR disasters.

Brian Chesky on Managing Through Crisis and Uncertainty

Mortifying': OK woman breaks into rental home, showers before being kicked out

Inside Airbnb's 'black box' safety team

Airbnb has a secret 'black box' team that forks over $50 million a year in settlements

Airbnb Has A Secret Black Box Team To Shield Negative Press By Providing Millions In Hush Money - Live and Let's Fly

7 Airbnb Startup Strategies To Adopt

Introducing The Forbes Future Of Work 50

Bossware and Employment Tech Database - Coworker

473 startup failure post-mortems

Inside Airbnb's 'Black Box' Safety Team: Company Spends Millions on Payouts - Bloomberg

Airbnb pays out millions of dollars every year to squash news of terrible events like rape, robbery and murder. : r/interestingasfuck

Trump Insurrectionists Are Staying At Local Airbnbs, Worrying Neighbors

Inside Airbnb's 'Black Box' Safety Team: Company Spends Millions on Payouts - Bloomberg

Inside Airbnb's 'black box' safety team