WFM em um mundo Omni-Channel

Tradução de matéria escrita por Magnus Geverts, Chief Business Development Officer na Teleopti Durante uma viagem de trem de 30 minutos para o aeroporto esta manhã, eu usei o telefone, e-mail, SMS, Facebook e chat para a interação com parentes e clientes. Trinta minutos; cinco canais diferentes! A n

Omnichannel TELUS International

Omnichannel Retail: Basics, benefits, and best examples

Workforce Management Helps Deliver Better CX

Omni-channel, Outsourcing Glossary

How WFM Tools Create Success for Omnichannel Contact Centres

Contact Center - SkySwitch

Your Call Center Workforce Management Software Basics - TCN

ContactBabel: The Inner Circle Guide to Omnichannel Workforce

XCALLY Omnichannel Call Center Software

Essential Workforce Management Capabilities [Whitepaper] - Ameyo

WFM in an omni-channel world

Workforce Management for Omnichannel

The Rise of Omnichannel CCaaS Enghouse Interactive

Omni-Channel Is Hot News So What's the Hitch?